Our Commitment to Accessibility
At Panera Bread, we believe that good food should be accessible to everyone. We're dedicated to ensuring that all our guests can enjoy our bakery-cafes and digital experiences, regardless of ability.
Our commitment to accessibility is an ongoing journey. We continuously work to improve our physical locations, digital platforms, and services to create an inclusive environment for all.
We follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and strive to exceed these guidelines wherever possible to provide the best experience for our guests with disabilities.
Accessibility Features
We've implemented various features to ensure our spaces and services are accessible to all
Physical Accessibility
Our locations feature wheelchair-accessible entrances, spacious layouts, and accessible restrooms to ensure comfortable access for all guests.
Digital Accessibility
Our website and mobile app are designed with accessibility in mind, featuring keyboard navigation, screen reader compatibility, and adjustable text sizes.
Menu Accessibility
We provide braille menus, large-print menus, and detailed allergen information to help all guests make informed dining choices.
Hearing Assistance
Many locations offer hearing loops and our staff is trained to communicate effectively with guests who have hearing impairments.
Service Animals
Service animals are welcome in all our bakery-cafes. We comply with all ADA regulations regarding service animals.
Staff Training
Our team members receive regular training on accessibility best practices to ensure they can assist all guests effectively and respectfully.
Digital Accessibility
We strive to make our digital platforms accessible to everyone, including people with visual, auditory, motor, and cognitive disabilities.
Screen Reader Compatibility
Our website is compatible with popular screen readers like JAWS, NVDA, and VoiceOver.
Keyboard Navigation
All website functions can be accessed using a keyboard without requiring a mouse.
Adjustable Text Size
Text can be resized up to 200% without loss of content or functionality.
Alternative Text
Images include descriptive alternative text for screen reader users.
Color Contrast
We maintain sufficient color contrast ratios for users with visual impairments.
If you encounter any accessibility barriers on our digital platforms, please contact us so we can address the issue.
Physical Location Accessibility
We continuously work to make our physical spaces welcoming and accessible to all
Accessible Entrances
All our locations feature wheelchair-accessible entrances with automatic doors or ramps where needed.
Accessible Restrooms
Our restrooms are designed to accommodate wheelchair users and include grab bars and accessible sinks.
Accessible Seating
We provide accessible tables with appropriate knee clearance and seating areas for wheelchair users.
Accessible Parking
Most locations offer designated accessible parking spaces close to the entrance.
Visual Assistance
We provide braille menus, large print menus, and ensure our spaces have adequate lighting and clear signage.
Auditory Assistance
Select locations offer hearing loop systems and our staff is trained to assist guests with hearing impairments.
We Value Your Feedback
Your feedback helps us improve accessibility for all our guests. If you encounter any accessibility barriers at our physical locations or on our digital platforms, or if you have suggestions for improvement, please let us know.
Contact Us About Accessibility